We aim to inspire others to WANT to learn.
Saying that “The training was a success even though performance didn’t change,” is like saying, “The operation was a success but the patient died.” (Source: ASTD InfoLine)
We believe in the mantra --begin with the end in mind-- to build a truly successful learning experience.
We will add measurable value to your organization. Let's chat and we will tell you exactly how.
NET PROMOTER SCORE (NPS)
At CA Technologies, Nicole implemented various learning solutions that led to an improved learner experience, resulting in consistently high NPS scores on her courseware.
She also has made it a part of her process to reach out to customers/learners for specific feedback that can be applied towards later projects. She has consistently implemented changes based on customer feedback with positive results.